Returns and Refunds

Returns and Refund Policies

Returns and Refund Policy( If Applicable);

Time Frame; You can send back your product within 48 hours of receiving the product using a trusted courier service at your cost.


1. The product should be unused, in its primary packaging and/or original packaging or and in the condition, you received it in. Once we confirm the product is in good standing, we will facilitate a full refund for the product apart from the delivery fee within 1 working day.

2. Proof of purchase is required for acceptance of the return. We advise customers to input email details when creating an account to make this easier.


These items cannot be returned; 

  • Gift cards

  • Personalized Items


To return your product, you should send your product to:

Mother and Baby Shop Limited
Nabro Towers, 303, Ngara, Nairobi

We shall only accept returns sent back to us via Fargo Courier, G4S or Sendy Courier Services. If you choose to send through your own trusted courier, the liability of the condition of the item will be on you.

Payment Policy;

Our policy is for the customer to pay for the items before we can process the order.



If the product was delivered as a gift when purchased, you will receive a gift credit for the value of your return, should you wish to return it. Once the Item has been returned and accepted according to our conditions, a gift card will be mailed to you.