Office Hours Weekdays:8.30-3.30, Sat:9.30-12.00. Sunday Orders delivered on Monday.Cut-Off for Same Day Delivery is 13.00

Returns and Refunds

Returns and Refund Policy

Time Frame; You can send back your product within 48 hours of receiving the product using a trusted courier service at your cost.

Condition;

1. The product should be unused, in its primary packaging and/or original packaging or and in the condition, you received it in. Once we confirm the product is in good standing, we will facilitate a full refund for the product excluding the delivery fee within 1 working day.

2. Proof of purchase is required for acceptance of the return. We advise customers to input email details when creating an order to make this easier.

Exceptions;

These items cannot be returned; 

  • Gift cards

  • Personalized and custom made items

  • Private garments and inner wear

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Shipping;

To return your product, you should send your product to:

Mother and Baby Shop Limited
0798-674-483
Nabro Towers, 301, Ngara, Nairobi

We shall only accept returns sent back to us via Fargo Courier, G4S or Sendy Courier Services. If you choose to send through your own trusted courier, the liability of the condition of the item will be on you.

Payment Policy;

Our policy is for the customer to pay for the items before we can process the order.

Gifts;

If the product was delivered as a gift when purchased, you will receive a gift credit for the value of your return, should you wish to return it.

Once the Item has been returned and accepted according to our conditions, you will receive a gift card worth the value of the returned item.

Mother and Baby Rewards Program;

Any Rewards earned against items you return for a refund will be removed in accordance with the Mother and Baby Rewards terms and conditions.

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