Delivery Policy

Thank you for visiting and shopping atwww.motherbabyshop.co.ke. The following are the different delivery methods and their terms and conditions that constitute our Delivery Policy. 

Delivery processing time 

All orders (except custom made furniture) are processed within 1-2 business days. Orders are not delivered on Sundays or Public holidays. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.

Delivery rates

Delivery charges for your order will be displayed at checkout.

Delivery Method	Estimated Delivery Time	Delivery Costs (Ksh)	Minimum Order or Weight Conditions
Click and Collect - Pick up from Ngara	Same Day	Free	N/A
Free Shipping - Next Day Within Nairobi Orders above 10,000	Next Day	Free	Orders Above 10,000/- Only
Nairobi Next Day Delivery	Next Day	200/-	N/A
Nairobi Same Day Delivery	Same Day	450/-	N/A
Nairobi Outskirts Same Day	Same Day	700/-	N/A
Nairobi Outskirts Next Day	Next Day	500
Outside Nairobi - Next Day via Fargo Courier	48-72 Hours	500/-	Up to 5kg

Click and Collect - Pick up from Ngara

Please await confirmation via call or text notifying when your order is ready for collection. 

Do not come to the office before this confirmation to avoid disappointment. 

Free Shipping - Next Day Within Nairobi Orders above 10,000

Select Free Shipping option at checkout. 

Nairobi Next Day Delivery

Select Nairobi Next Day Delivery option at checkout. 

Nairobi Same Day Delivery

Select Nairobi Same Day Delivery option at checkout. Any orders made after 12:00pm may be delivered on the next day. For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Nairobi Outskirts Same Day(Karen, Kitusuru, Syokimau, Kitengela, Wangige, Kikuyu, Rongai, Ngong, Limuru, Juja, Mlolongo, Eastern By-Pass)

Select Nairobi Outskirts Same Day option at checkout. Any orders made after 12:00pm may be delivered on the next day. For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Outside Nairobi - Next Day via Fargo Courier

Select Outside Nairobi - Next Day via Fargo Courier at checkout. 

To ensure you receive your order on the next day, please place your order by 3:00pm. 

Our team will sms/email you a tracking number so that you can follow up with Fargo Courier. 

Please note that Fargo Courier delivers items only to locations that are within a 10km radius from the town. In the event that the address is outside their delivery radius, or in case the package is not delivered at the stated address, the recipient will have to collect the parcel from their offices in the town.

Fargo Courier does not have a specific delivery timeline.However, there might be delays and deliveries may take an extra day to be delivered, between 9am and 4pm.

Special circumstances 

For certain products, same day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Orders for customised furniture, mattresses will be delivered after production is complete, usually 7-15 working days depending on the product ordered.  

Returns Policy 

OurReturn & Refund Policy provides detailed information about options and procedures for returning your order. 

What can you do to make delivery easier for us?

1. Enter a clear and specific delivery address. 

Example of vague delivery details:

Jane Doe

Lavington

 

Example of clear delivery details:

Jane Doe,

Lavington,

Mbaazi Road

Mbaazi Court, Hse no 3.

07******** 

2. Always provide a phone number for the delivery person to call in the event that they require clarification which they can reach you on easily. 

For deliveries outside Nairobi with vague delivery details, the Fargo Courier team will not be able to deliver and the recipient will be required to pick the items from their offices in the town the item is meant to be delivered to.